Privacy Policy
Effective Date: June 24, 2026
Asset Trace Group (“Asset Trace Group,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, contact us, submit an inquiry, or use our asset tracing, recovery, investigation, consulting, or related services.
By using our website or communicating with us, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information directly from you when you contact us, complete a form, request information, or communicate with our team.
This information may include:
Your name
Email address
Phone number
Company or organization name
Mailing address
Information related to your inquiry or service request
Documents, case details, asset information, claim information, or supporting materials you choose to provide
Any other information you voluntarily submit to us
We may also collect limited technical information when you visit our website, including:
IP address
Browser type
Device type
Pages visited
Date and time of visit
Referring website
General website usage information
This website information helps us operate, secure, and improve our website.
2. How We Use Your Information
Asset Trace Group may use personal information for the following purposes:
To respond to your inquiries
To evaluate whether we can assist with your request
To provide asset tracing, recovery support, investigation, consulting, or related services
To communicate with you about your matter or our services
To verify information provided to us
To maintain client and business records
To improve our website, services, and user experience
To protect against fraud, unauthorized activity, misuse, or security threats
To comply with legal, regulatory, court, or law enforcement requirements
To protect our legal rights, business interests, clients, and the public
We collect and use personal information only for reasonable business purposes and only to the extent necessary for those purposes.
3. Consent
By providing personal information to Asset Trace Group, you consent to our collection, use, and disclosure of that information as described in this Privacy Policy.
In some cases, consent may be implied based on your relationship with us or the nature of your communication. Where required, we will seek express consent before collecting, using, or disclosing sensitive personal information.
You may withdraw your consent at any time, subject to legal, contractual, or service-related restrictions. Please note that withdrawing consent may affect our ability to respond to your request or provide services.
4. Information from Third Parties and Public Sources
Depending on the nature of a request or service, we may collect information from third-party sources where permitted by law. These sources may include public records, business records, legal records, databases, online sources, professional advisors, service providers, or other relevant sources.
We use this information only for legitimate business, legal, investigative, compliance, or service-related purposes.
5. Disclosure of Personal Information
We do not sell or rent your personal information.
We may disclose personal information where necessary, including to:
Our employees, contractors, consultants, or representatives
Professional advisors, including lawyers, accountants, auditors, or compliance advisors
Service providers who help us operate our website, communications, records, or business systems
Investigation, recovery, research, or asset tracing partners involved in providing services
Courts, regulators, law enforcement, government agencies, or other parties where required or permitted by law
A purchaser, successor, or related party in connection with a business transaction, merger, restructuring, or transfer of assets
When we share information with service providers or professional partners, we take reasonable steps to ensure that personal information is handled securely and used only for authorized purposes.
6. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve website functionality, analyze website traffic, and understand how visitors use our site.
Cookies are small files stored on your device. You can set your browser to refuse cookies or alert you when cookies are being used. Some parts of the website may not function properly if cookies are disabled.
We may use analytics tools to collect general, aggregated information about website traffic and visitor behavior. This information helps us improve our website and services.
7. Data Security
We use reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, loss, misuse, disclosure, copying, alteration, or destruction.
These safeguards may include access controls, secure storage, confidentiality procedures, internal policies, and restricted access to personal information.
However, no internet transmission or electronic storage method is completely secure. While we take reasonable steps to protect personal information, we cannot guarantee absolute security.
8. Retention of Personal Information
We retain personal information only as long as necessary for the purposes for which it was collected, including to provide services, respond to inquiries, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements.
When personal information is no longer required, we will securely delete, destroy, anonymize, or archive it in accordance with applicable laws and business practices.
9. Accuracy of Information
We make reasonable efforts to keep personal information accurate, complete, and up to date for the purposes for which it is used.
If you believe the information we hold about you is inaccurate or incomplete, you may contact us to request a correction.
10. Access to Your Personal Information
You may request access to the personal information we hold about you, subject to applicable legal restrictions.
You may also request that we correct or update your personal information. Before responding to a request, we may ask you to verify your identity.
We may be unable to provide access to certain information where disclosure is restricted by law, legal privilege, confidentiality obligations, security concerns, an investigation, or the privacy rights of another individual.
11. International Processing and Storage
Some of our service providers may store or process information outside Canada. If personal information is transferred outside Canada, it may be subject to the laws of the jurisdiction where it is stored or processed.
We take reasonable steps to ensure that service providers protect personal information in a manner consistent with this Privacy Policy.
12. Third-Party Links
Our website may contain links to third-party websites or resources. We are not responsible for the privacy practices, content, or security of third-party websites.
We encourage you to review the privacy policies of any external websites you visit.
13. Children’s Privacy
Our website and services are not intended for children. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete it.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, technology, or business practices.
The updated version will be posted on this page with a revised effective date. Your continued use of our website after changes are posted means you accept the updated Privacy Policy.
15. Contact Us
If you have questions about this Privacy Policy, want to access or correct your personal information, or wish to make a privacy-related request, please contact us:
Asset Trace Group
Website: assettracegroup.ca
Email: info@assettracegroup.ca
We will respond to privacy-related requests within a reasonable time and in accordance with applicable privacy laws.