Service Agreement / Engagement Terms
Effective Date: June 24, 2026
These Service Agreement and Engagement Terms (“Agreement”) set out the general terms under which Asset Trace Group (“Asset Trace Group,” “we,” “our,” or “us”) may provide asset tracing, recovery support, investigation, consulting, research, reporting, or related professional services to a client (“Client,” “you,” or “your”).
By approving a proposal, signing an engagement document, paying an invoice, submitting required information, or otherwise confirming that you wish to proceed with services, you agree to these terms unless a separate written agreement states otherwise.
1. Scope of Services
Asset Trace Group may provide services including, but not limited to:
Asset tracing and asset location support
Recovery support and strategic guidance
Investigation and research services
Fraud-related review and assessment
Digital asset or cryptocurrency transaction review
Background, entity, transaction, or ownership research
Report preparation and findings summaries
Consulting related to asset recovery, disputes, claims, or investigations
Support coordination with legal, financial, compliance, or investigative professionals
The exact scope of services will be confirmed in writing through an engagement letter, proposal, invoice, statement of work, email confirmation, or other written communication.
We are only responsible for the services expressly agreed in writing.
2. No Guarantee of Outcome
Asset tracing, investigation, recovery support, and consulting services depend on many factors outside our control, including available information, third-party cooperation, jurisdictional issues, legal restrictions, technology limitations, asset movement, timing, and evidence quality.
Asset Trace Group does not guarantee:
That assets, funds, property, accounts, wallets, documents, or individuals will be located
That lost, stolen, transferred, hidden, or disputed assets will be recovered
That any third party will cooperate or take action
That a report or investigation will produce a specific finding
That legal, regulatory, financial, or enforcement action will be successful
That services will be completed within a specific timeline unless expressly agreed in writing
Any estimated results, timelines, strategies, or recovery options are not promises or guarantees.
3. Client Responsibilities
The Client agrees to:
Provide accurate, complete, lawful, and timely information
Provide documents, records, screenshots, transaction details, communications, or other materials requested by Asset Trace Group
Confirm that the Client has the legal right to share all information and materials provided
Avoid providing false, misleading, incomplete, or unauthorized information
Notify Asset Trace Group promptly of any new facts, updates, or changes
Cooperate reasonably throughout the engagement
Use any reports, findings, or information provided by Asset Trace Group only for lawful purposes
Asset Trace Group is not responsible for delays, errors, unsuccessful outcomes, or additional costs caused by inaccurate, incomplete, late, misleading, or withheld information.
4. Lawful Use and Compliance
Asset Trace Group does not assist with unlawful activity, fraud, harassment, stalking, unauthorized access, hacking, evasion of legal obligations, misuse of personal information, or any improper use of investigative or recovery services.
We may refuse, suspend, or terminate services if we believe a matter involves:
Illegal or unethical activity
Fraudulent, misleading, or abusive conduct
Sanctions, anti-money laundering, or regulatory concerns
Conflicts of interest
Lack of authority to request the services
Misuse of information or reports
Risk to Asset Trace Group, its partners, or third parties
The Client agrees to use our services, reports, and communications only in compliance with applicable laws.
5. Fees, Retainers, and Payment
Fees, retainers, payment schedules, taxes, expenses, and billing terms will be set out in the applicable proposal, invoice, engagement letter, or written communication.
Unless otherwise agreed in writing:
Fees are due before work begins
Retainers may be required for investigation, tracing, consulting, or recovery support services
Fees paid for completed work, research, consultations, reports, or investigative services are non-refundable
Additional work outside the agreed scope may require additional fees
The Client is responsible for approved third-party costs, database fees, professional fees, filing fees, administrative charges, and other agreed expenses
Late or unpaid invoices may result in suspension or termination of services
Asset Trace Group may withhold reports, findings, documents, or further work until outstanding invoices are paid.
6. Refund and Cancellation Policy
Because our services often involve time-sensitive research, professional review, investigation, preparation, and resource allocation, refunds are limited.
Unless otherwise agreed in writing:
Fees for completed work are non-refundable
Fees for consultations are non-refundable once the consultation has occurred
Fees for reports are non-refundable once research or preparation has started
Retainers may be applied to work performed, time spent, expenses incurred, and administrative costs
Any unused portion of a retainer may be refunded only if stated in the applicable written agreement
If the Client cancels an engagement after work has begun, the Client remains responsible for all work performed and expenses incurred up to the cancellation date.
7. Reports, Findings, and Deliverables
Any reports, findings, assessments, summaries, or deliverables provided by Asset Trace Group are based on information available at the time of review.
Unless expressly stated in writing, reports and findings:
Are prepared for the Client’s internal use
Are not guaranteed to be complete, current, or independently verified
May rely on public records, third-party sources, online information, databases, blockchain data, client-provided materials, or other available sources
Should not be treated as legal, financial, tax, investment, or accounting advice
May not be suitable for court, regulatory, insurance, or enforcement purposes without review by qualified professionals
The Client should consult a qualified lawyer or professional advisor before using any report or finding in legal, regulatory, financial, or formal proceedings.
8. Digital Assets and Cryptocurrency Matters
Where services involve cryptocurrency, blockchain transactions, digital wallets, exchanges, or digital assets, the Client acknowledges that digital asset matters can be technically complex, fast-moving, irreversible, and affected by legal, regulatory, and jurisdictional limits.
Asset Trace Group does not guarantee that cryptocurrency or digital assets can be recovered, frozen, reversed, identified to a specific person, or returned.
Blockchain analysis, wallet review, transaction tracing, or related research is based on available data and does not guarantee ownership, identity, liability, control, recovery, or legal responsibility.
9. Confidentiality
Asset Trace Group will take reasonable steps to protect confidential information provided by the Client.
We may disclose information where necessary to provide services, including to employees, contractors, consultants, legal advisors, compliance advisors, investigators, recovery specialists, service providers, or other professionals involved in the engagement.
We may also disclose information where required or permitted by law, court order, regulator request, law enforcement request, compliance obligation, or to protect our rights, safety, clients, business, or the public.
The Client agrees not to disclose confidential communications, internal methods, proprietary research processes, pricing, reports, or deliverables from Asset Trace Group to third parties without our prior written consent, except as required by law or with professional advisors involved in the matter.
10. Privacy and Personal Information
Asset Trace Group may collect, use, store, and disclose personal information as necessary to evaluate inquiries, provide services, verify information, communicate with the Client, maintain records, and comply with legal or regulatory obligations.
Our handling of personal information is described in our Privacy Policy.
The Client confirms that any personal information provided to Asset Trace Group has been collected and shared lawfully and with any required consent or authority.
11. Third-Party Services and External Professionals
Some matters may require support from third-party professionals, service providers, databases, legal counsel, forensic specialists, compliance advisors, investigators, recovery partners, or other external resources.
Asset Trace Group is not responsible for the acts, omissions, delays, fees, advice, decisions, or results of independent third parties unless expressly agreed in writing.
Any third-party costs must be approved by the Client unless otherwise agreed.
12. Client Communications
Asset Trace Group may communicate with the Client by email, phone, video call, messaging platform, or other reasonable communication methods.
The Client is responsible for providing accurate contact information and monitoring communications.
Email and internet communications may not be fully secure. The Client should not send highly sensitive information through unsecured channels unless they accept the risks or request a secure transfer method.
13. Timelines and Delays
We make reasonable efforts to perform services within agreed or estimated timelines. However, timelines may change due to the complexity of the matter, missing information, third-party delays, technical issues, legal restrictions, compliance checks, or circumstances outside our control.
Asset Trace Group is not liable for delays caused by the Client, third parties, technology providers, public authorities, financial institutions, platforms, exchanges, courts, regulators, or events beyond our reasonable control.
14. Intellectual Property
All templates, reports, summaries, research formats, methods, processes, website content, written materials, graphics, branding, and other intellectual property created or used by Asset Trace Group remain the property of Asset Trace Group unless otherwise agreed in writing.
Upon full payment, the Client may use final reports or deliverables provided by Asset Trace Group for the purpose for which they were prepared.
The Client may not copy, modify, resell, publish, distribute, or commercially exploit Asset Trace Group materials without prior written permission.
15. Limitation of Liability
To the fullest extent permitted by law, Asset Trace Group, its owners, directors, officers, employees, contractors, representatives, agents, partners, and affiliates will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, loss of assets, loss of data, lost opportunities, reputational harm, business interruption, or unsuccessful recovery.
To the fullest extent permitted by law, Asset Trace Group’s total liability for any claim related to services will not exceed the amount paid by the Client to Asset Trace Group for the specific services giving rise to the claim.
This limitation applies whether the claim is based on contract, tort, negligence, statute, strict liability, or any other legal theory.
16. Indemnification
The Client agrees to indemnify, defend, and hold harmless Asset Trace Group, its owners, directors, officers, employees, contractors, representatives, agents, partners, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses, including reasonable legal fees, arising from or related to:
Information or materials provided by the Client
The Client’s breach of this Agreement
The Client’s misuse of services, reports, findings, or communications
The Client’s violation of any law, regulation, or third-party right
Claims made by third parties arising from the Client’s instructions or use of deliverables
17. Termination of Services
Either party may terminate an engagement by written notice unless a separate written agreement states otherwise.
Asset Trace Group may suspend or terminate services immediately if:
The Client fails to pay required fees
The Client provides false, misleading, unlawful, or incomplete information
The Client misuses our services or deliverables
Continuing the matter creates legal, ethical, compliance, sanctions, safety, or reputational concerns
The Client breaches this Agreement
Asset Trace Group determines that it cannot continue the engagement for a reasonable business or legal reason
Upon termination, the Client remains responsible for all fees, expenses, and work performed up to the termination date.
18. Force Majeure
Asset Trace Group is not responsible for failure or delay in performance caused by events beyond our reasonable control, including natural disasters, internet outages, cyber incidents, labour disruptions, government action, war, civil unrest, power failures, platform outages, third-party service failures, or other unexpected events.
19. Governing Law
This Agreement is governed by the laws of Canada and the applicable laws of the province or territory in which Asset Trace Group operates, without regard to conflict of law principles.
Any dispute arising from or related to this Agreement, the website, or services will be handled in the courts with appropriate jurisdiction in Canada, unless otherwise agreed in writing.
20. Entire Agreement
This Agreement, together with any applicable proposal, invoice, engagement letter, statement of work, Privacy Policy, Terms and Conditions, and written communications confirming scope or fees, forms the agreement between Asset Trace Group and the Client.
If there is a conflict between this Agreement and a separate signed agreement, the separate signed agreement will control for that specific engagement.
21. Contact Information
If you have questions about these Service Agreement and Engagement Terms, please contact us:
Asset Trace Group
Website: assettracegroup.ca
Email: info@assettracegroup.ca